Redesigning prescription workflow
and therapy adherence management in discharge scenarios
Design research for a digital chronic-care management platform focused on post-discharge
medication self-management, clinician follow-up and therapy adherence.
Led user research and iterative prototyping; ran two rounds of rigorous usability tests
(patients & pharmacists) using task analytics (task success, drop-out, heat-maps) and survey
instruments to inform two major prototype iterations and final reports.
COMPANY
Confidential/
Italian local enterprise
EXPERTISE
UX/Service Design
YEAR
2024-2025
PROJECT OBJECTIVES
The primary aim of this project is to enhance therapy adherence among chronic-care patients after
hospital discharge through a digital platform.
The project is under NDA, so only the process and anonymised insights are shown here.
PROJECT HOLISTIC METHODOLOGY
This project has gone through 3 major phases, including:
Phase 1: Project initiation - Understanding the ecosystem
Phase 2: Research & functional synthesis
Phase 3: Design development & validation
I worked as a supporting role across the first and second phases, and the leading role of the third phase.
Focused scenarios
THE CENTRAL THEMES OF RESEARCH AND OUTCOMES
After the intensive preliminary research upon the context, we conducted more targeted investigation, including:
1
2
Ecosystem mapping-stakeholder identification
to identify direct and indirect stakeholders
Benchmark on current functionalities carried by competitors-
Objectives:
·Understand the current competitive landscape.
·Identify best practices and common features.
·Detect innovation gaps.
·Inform functional priorities for the design .
2
Interviews digging into critical issue -bridging functionalities definition
Objectives:
·Identify and categorise key challenges in the patient discharge and medication management process.
·Map which actors trigger and experience each problem (patients, physicians, pharmacists, or the health system).
·Evaluate whether the existing digital platforms platform currently responds (fully, partially, or not at all) to these issues.
·Translate each issue into a functional
requirement or design opportunity.
3
Define micro and macro functionalities of new digital service by integration of previous research insights and defined use case for each functionality
4
DESIGN SYNTHESIS & USABILITY TESTING
I contributed across multiple stages of the project : from early-stage user research to design synthesis,
and took the lead on prototype development, and collaborated with the research team during
usability testing sessions as a note-taker and observer. My main responsibilities included:
Personas and
user journey map
/Created Personas (Patient, Doctor, Pharmacist).
/Defined Scenarios, Storyboards, and User Journey Maps to visualise emotional states and digital touch-points.
Prototype Development
/Built digital service prototype in Figma (from scratch), incorporating all primary user journeys and primary functionalities, serving as the basis of usability testing.
/Iterated responsive layouts (transition from desktop to mobile).
/Integrated findings from industry leader benchmarking and accessibility analysis dedicated for older people in research context.
Usability Testing
(Quantitative &
Qualitative)
/Designed and executed testing scenarios using Useberry platform
/Analysed user-flow click rates, task completion, dropout rates, and heat-maps.
/Conducted two iterative testing rounds (patients & pharmacists).
/Synthesised feedback into actionable design improvements (terminology, flow, hierarchy, etc).
Due to project confidentiality, only a few selected visual assets are shown on the right
PROJECT MAJOR OUTPUTS
Multi-stakeholder ecosystem
understanding
Through several rounds of interviews and mapping exercises,
identified critical gaps in current post-discharge scenarios including
communication, workflow fragmentation, etc.
Evidence-oriented
functional inventory
Delivered a comprehensive benchmarking and requirement-mapping framework, defined the foundation of the platform's architecture and informed UX priorities.
A validated digital concept
Delivered a validated service concept and user-tested prototype, integrating communication, adherence monitoring and professional support into a unified digital platform.
PROJECT ONGOING IMPACT
The outputs of the projects informed the client company's strategic decisions and provided a validated model for applying multi-methods service design in healthcare innovation.
MY REFLECTION
Working as a Service and UX designer on this project has significantly strengthened my ability to run mixed-methods design research within healthcare contexts, bridging both qualitative and quantitative insights with behavioural analytics.
The long journey of the research cycle from the beginning till the design iterations at the end has reminded
me that design in digital healthcare has never been a case of simply adding features, but verifying every
single assumption and revising through user evidence.
I have gained a deeper understanding of the trust, clarity, and inclusiveness that are essential to designing digital healthcare solutions, and I always hold that innovation lies in rigorous research and empathetic
design, evolving step by step.