Work experience
Service designer/Research collaborator
Advanced Technology in Health and Well-Being-Hospital San Raffaele Scientific Institute, Milano
Nov 2023 - Dec 2025
Service ecosystem design: As a service designer and research collaborator, my work focused on conducting literature reviews, UX studies, and multi-country stakeholder engagement in a complex ecosystem.
UX Researcher Intern
ARTOP GROUP CHINA
Jul 2023 - Sep 2023
Design of services: I collaborated with Ergosign GmbH, co-creating solutions with product managers to address core customer needs. I enhanced the customer journey by mapping key service touch-points to achieve a more seamless user experience.
UX Specialist Intern
Tech Fleet DAO, USA (Remote)
Jun 2020 - Aug 2020
I worked as a UX researcher for the MVP launch of The Lalich Center, a nonprofit online community supporting survivors of cults and coercive relationships, participated in usability testing and ensured a trauma-informed design approach.
Education
Master of Science_Product Service System Design
Politecnico di Milano
Sep 2021 - Apr 2024
Bachelor of Engineering_Industrial Design (automative engineering)
Chongqing University
Sep 2017 - Jul 2021
Skills
Soft skills
Problem solving · Co-design · Strategic design · System thinking ·
Critical thinking · Design research…
Tech skills
Adobe design suit · SQL · Blender · JAVA (beginner),
AI-empowered design and research tools · Figma · Miro…
