Yuxin
Zhou
Hi, I am Yuxin, a service designer with a firm foundation
in UX design and design research.
I am particularly interested in investigating how strategic design, data-analytical and research-driven process, and systems thinking can be integrated to create coherent and meaningful service ecosystems in cross-disciplinary settings.
M Y A P P R O A C H
Applying the triple-diamond service design model, I aligned my research approaches as follows: insight gathering, iterative prototyping and knowledge generation, delivery and reflection.
Integrated
thoughtfully
AI reduces blind spots
and strengthens divergence in design processes, but always be critical of the results and rely on human perception.
Enhance or
complicate?
Use it as a personal assistant that increases divergence across team members, making alignment and convergence more complex.
Increasing risks
of bias and
hallucination
Keep in mind that it always requires human oversight to mitigate creative homogeneity, sycophancy, and misalignment within teams.
Leverage in a
proper way
Across the creative process, prudently using AI to enhance speed, such as Gen-AI images, and fast prototyping of the raw framework before diving into fine-tuning.
When AI matters
Through hands-on experience, I have explored how AI can enhance,
and challenge the service design process:
W O R K S
SCESTA_
Redesigning Trust: service design concept for cybersecurity training in connected medical devices.
Service design
2023-2025
NEDIS_
Redesigning Prescription Workflow and Therapy Adherence Management in Discharge Scenarios.
Service/UX design
2024-2025
ARCT_citizen science
Redesign an art residency program based in Milan Corvetto, which periodically welcomes artists, to carry out a project for the citizens and bring science closer to them by data visualisation and digital services.
Service design
2023
HEALER_
Exploring AR-Based therapeutic product-service system for emergency department nurses with PTSD.
Service/UX design
2022
WOM'IN_
Reclaiming Space: A hybrid community hub for women and girls in San Siro Milano.
Service/Spatial design
2023
Integrated
thoughtfully
AI reduces blind spots
and strengthens divergence in design processes, but always be critical of the results and rely on human perception.
Enhance or
complicate?
Use it as a personal assistant that increases divergence across team members, making alignment and convergence more complicated somewhat.
Increasing risks
of bias and
hallucination
Keep in mind that it always requires human oversight to mitigate creative homogeneity, sycophancy, and misalignment within teams.
Leverage in a
proper way
Across the creative process, prudently using AI to enhance speed, such as Gen-AI images, and fast prototyping of the raw framework before diving into fine-tuning.
Yuxin
Zhou
Hi, I am Yuxin, a service designer with a firm foundation
in UX design and design research. I am particularly interested in investigating how strategic design, user
experience methodologies, and systems thinking can be integrated to create coherent and meaningful service
ecosystems.
My work explores design not only as a creative practice,
but also as a rigorous, analytical and research-driven
process that supports decision-making, enhances
stakeholder engagement, and informs long-term service
outcomes.
W O R K S
